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Blackbaud NetCommunity

Blackbaud NetCommunity

Overview

What is Blackbaud NetCommunity?

The Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks.Blackbaud NetCommunity provides tools to engage alumni and supporters, wherever they may be, helping users:Connect…

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Recent Reviews

Solid

8 out of 10
July 17, 2018
Incentivized
We use Blackbaud to support all initiatives in the foundation. Whether it's online or through traditional media, Blackbaud has the …
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Completely Satisfied

10 out of 10
June 23, 2017
Incentivized
We use Blackbaud NetCommunity (BBNC) for foundation-related event registrations and online contributions. It allows us to create varied …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Blackbaud NetCommunity?

The Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks. Blackbaud NetCommunity provides tools to engage alumni and supporters,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Blackbaud NetCommunity?

The Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks.

Blackbaud NetCommunity provides tools to engage alumni and supporters, wherever they may be, helping users:

  • Connect in person and create memorable alumni engagement events with online alumni management system tools to help foster a personal connection between alumni and a school
  • Share the right message to the right constituent with personalized website content that's dynamically customized to alumni
  • Make every email count with donor insight and personalization tools to help reach the right audience with the right message

Blackbaud NetCommunity Competitors

Blackbaud NetCommunity Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Almabase and Hivebrite are common alternatives for Blackbaud NetCommunity.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Blackbaud NetCommunity are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(70)

Attribute Ratings

Reviews

(1-6 of 6)
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Linda Behrman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We have utilized Blackbaud NetCommunity for email communications with our constituents including e-newsletters, appeals, and special announcements. We also used Blackbaud NetCommunity for setting up donation pages on our website to collect gifts from our constituents. The forms allowed us to easily create donation pages that were secure and easy to use by our constituents.
  • Ease of donation forms online--secure donation pages are very important to our constituents.
  • Broadcast emails to our constituents
  • Better capabilities of creating forms within our website's design
Blackbaud NetCommunity is a simple and straightforward fundraising platform and can be easily implemented. The program allows for email communications, sign-ups, and online donation forms. It is great for segmenting specific messages to different constituents. We had several different e-newsletters and constituents could sign up for specific ones. In addition, we could change the messaging in the emails to specific groups.
Heather MacKenzie | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
There are two main users in my office, one other person who is in charge of our "marketing" and me. She does the text, photos, and look and feel of the site, and I do the background stuff that makes it work with RE. It is our only website at this time.
  • I like the integration with Raiser's Edge. Having the gifts automatically be processed this way is super safe, and eases a bit of the burden on our gift processing.
  • Tracking email statistics once email has been sent.
  • Event registrations with the ability to choose multiple options.
  • Integration interface with Raiser's Edge has some challenges occasionally with tribute records.
  • Working behind the scenes requires a whole new vocabulary and I found it un-intuitive.
  • Interaction with Mobile Pay - could be more automated.
If the main person, or people, who will be doing the work in NetCommunity have prior website experience, that will be an incredible boost to making this product work for you. I went into this with no background of that kind, and found it extremely difficult, and the available classes only helped some. Smaller offices might want to consider other options before going with this since it does take some serious time to make it do what is needed, and it is a serious cash investment for smaller offices. I like the ability to track email statistics, how secure it is, and it is our only online donation option at this time. We are using NetCommunity for event registrations as well as cash donations, for multiple office locations, and the ability to connect information to Raiser's Edge is very good.
Elaine Tucker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Blackbaud NetCommunity across the entire organization. We put on over 100 programs per year and handled all our event registrations through NC; we also take donations and process memberships through the interface. Our volunteers are also able to sign up for volunteer opportunities on line.
It integrates well with our Raiser's Edge database and the plug-in to download transactions is pretty smooth.
  • Integrate with Raiser's Edge. This is important for us because our staff resources are limited - like any nonprofit - and the smooth integration with oru FundRaising software is critical to our mission.
  • Event Registrations work well, you can register for as many events as you like
  • The pages are easy for most of the staff to manage, after training, each department helps the web master by making small changes as needed by their respective department.
  • Some of the membership information and functionality is limited; we would love to have memberships for an organization, but currently there is not an organization sign on.
  • Some of the acknowledgment pages are limited in resource information
  • An event dashboard is unavailable at this time - meaning an organization can not sign in and see who is coming as their guest to our gala
Well suited for organizations with membership and event needs. The donation pages are good, but if your are ONLY taking donations and do not need to worry about the events or membership, then one of the "smaller" blackbaud products may be for you. I LOVE the integration between BBNC and Raiser's edge. This is the best integration I've experienced between an on-line site and the Raiser's Edge.
John Glenn | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use NetCommunity to provide a web page for grant applications on our main website. We chose this product due to it's integration with Blackbaud Raiser's Edge and Fusion Lab's GrantEdge. It is deployed in a three server setup. We use a DMZ facing web server, an internal Raisers Edge Web Services Server and the Database server. It allows us to provide an application for users to fill out on the web in order to apply for a particular grant in their field. That application is then filled out and the information is passed on to the GrantEdge program to process the grant.
In addition to this we also use NetCommunity to manage our email newsletters and memberships to email lists.
  • It is very good at integrating with other BlackBaud products.
  • It is also great at providing a simple to understand interface for editing the pages it serves.
  • It is fairly straight forward to setup new users and roles for memberships to an email list.
  • The upgrade process has never been easy for us. This typically takes more than 3 days to work with support to figure out.
  • With the integrations we use it can be difficult to diagnose problems with the system.
  • I do not like that it can be very slow at times even with low bandwidth usage.
  • The database can grow quickly and become larger than expected.
I think the sweet spot for NetCommunity is in the email blasts and newsletters. I would encourage users to look at other options when it comes to a quick and affordable solution for serving web pages. It does work well for web pages but we have noticed that the trouble it takes to upgrade and maintain for such a small portion of the program it is not really worth it on that front. The BlackBaud support is very good though.
Karen Stuhlfeier, bCRE Associate | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Our school used NetCommunity for our Advancement and Alumni pages for about 4 years. We have recently switched to using Blackbaud's Online Express because it is really all we need and it is much more cost efficient for our organization. I also used NetCommunity at the previous school I worked at. I found that as long as someone was willing to put in the time to learn how the product worked it worked great The problems came from users who didn't bother to go through the training and then didn't find it to be "intuitive".

NetCommunity works great for online giving and event registrations. The transactions for both are easily integrated into batches in Rasier's Edge. The registration form is a little cumbersome if there is more than one registration unit involved with the event. Donors thought that the form was too lengthy to fill out. The alumni directory was hard for people to understand and really was more trouble than it was worth. We had to give that piece up when we went to Online Express. Sending emails from NetCommunity works well, although our organization has found that we like Online Express much better for this.There is more flexibility with the design of the email and with Online Express you manage the entire process from Raiser's Edge.

NetCommunity is a good product if need a more total website solution. If your organization just needs to be able to manage emails,online donations and event registrations go with Online Express.
  • Online donations are easily handled in NetCommunity
  • Event registrations work well easily to pull into a batch in Rasier's Edge
  • The basic templates can't be changed and you need to pay Blackbaud to redesign them.
  • The Alumni Directory isn't very useful.
  • The event registration form is cumbersome for donors to use.
It's less appropriate if you only need it for online donations, event registrations and emails. Consider Online Express for this which is much more cost effective. During the selection process think about what you really need it for. Also think about the people who will be using it. If you don't want to invest in the training dollars and the users don't want to take the time to take the training you might be frustrated.
Robert Goodman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Data integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
  • Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
  • Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
  • Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
  • Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).
  • For mass volumes of data, the Raiser's Edge plug-in can become tedious to manage.
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